The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
A surge in scam reports has highlighted ongoing challenges as Australians continued to lose significant sums to fraudulent schemes.
Despite efforts to combat scams, reports to the national complaints authority reached unprecedented levels in 2023/24.
The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.
"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.
However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.
The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.
Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.
This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.
Published:Thursday, 31st Oct 2024 Source: Paige Estritori
Please Note: If this information affects you, seek advice from a licensed professional.
In October 2025, Australian household spending experienced a notable increase of 1.3%, reaching A$78.4 billion. This marks the most substantial monthly rise in nearly two years, as reported by the Australian Bureau of Statistics. The surge was primarily driven by heightened expenditures on clothing, electronics, and hospitality services, spurred by year-end sales events. - read more
In a proactive move to address potential risks in the housing market, the Australian Prudential Regulation Authority (APRA) has announced a new policy set to take effect in February 2026. This policy will cap the issuance of high debt-to-income (DTI) home loans at 20% of new lending portfolios for authorized institutions. Specifically, loans where the borrower's debt exceeds six times their income will be subject to this limitation. - read more
Recent findings from a national survey conducted by financial comparison site Canstar reveal a concerning trend in Australia's personal debt landscape. While the proportion of Australians holding non-property-related personal debt has decreased, those who do carry such debt are facing higher average amounts. In 2025, the average personal debt has risen to $17,634, up from $15,179 in previous years. - read more
Economic uncertainty refers to a period of unpredictability and instability in the financial markets and economy. It can be caused by various factors such as global events, political climates, or shifts in market dynamics. During these times, individuals and businesses alike may struggle to predict what will happen next, leading to widespread concern and caution. - read more
Financial hardship occurs when an individual is unable to meet their financial obligations due to a variety of circumstances. This could stem from a loss of income, unexpected expenses, or rising living costs that outweigh financial resources. - read more
Stepping into the realm of loans and finance can be a daunting endeavor, but it all begins with a solid foundation in personal budgeting. Understanding how to manage your money effectively is not just a skill—it’s a crucial aspect of securing financial stability and achieving peace of mind. By tuning in to your finances and preparing a thought-out plan, you’re setting the stage for a well-informed loan application process. - read more
Need Help Finding a Loan?
Find out now if you qualify and compare
rates, offers and options from multiple lenders - without a credit check!
All finance quotes are provided free (via our secure server) and without obligation. We respect
your
privacy.
Knowledgebase
Capital Gain: The profit realized from the sale of a capital asset, such as stock or real estate, where the sale price exceeds the purchase price.
