Major Australian Banks to Compensate Millions Over Unjust Fees
Major Australian Banks to Compensate Millions Over Unjust Fees
1
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
In an unexpected windfall for numerous Australians, several leading banks are set to return millions of dollars after imposing unjust fees on their customers.
This comes in response to an investigative report conducted by the Australian Securities and Investments Commission (ASIC).
The investigation has illuminated that approximately two million Australians, including a significant number from lower income brackets, such as those receiving Centrelink payments, have been subjected to unnecessary high-fee banking products offered by major players including Commonwealth Bank, Westpac, Bendigo and Adelaide Bank, and ANZ.
As a resolution, these banks are required to issue repayments totaling $28 million, identified in the "Better Banking for Indigenous Consumers" analysis by ASIC. Notably, the subject of overcharging primarily affected customers already struggling financially, complicating their situations further.
Based on the original story by NewsWire, several customers have taken to social platforms expressing both confusion and relief upon realizing unexpected deposits. One Commonwealth Bank customer exclaimed about an unexpected deposit of $475.49, while another announced receiving $777.64 without prior knowledge of the reimbursement.
ASIC Commissioner Alan Kirkland criticized the affected banks’ earlier practices which required disadvantaged clients to navigate convoluted mechanisms for relocating to more appropriate account types. These often included ‘opt-in’ hurdles, not easily accessible to all customers, sometimes necessitating prolonged travel to complete required formalities.
In response to ASIC’s ultimatum, mentioned in the original report by NewsWire and witnessed by millions, these financial giants have begun transitioning over 200,000 patrons into lower-fee accounts. Consequently, customers are projected to collectively save around $10.7 million annually going forward.
This decisive movement by ASIC underscores the necessity for banks to streamline services, enabling customers-from all demographic spheres-to access fiscally sensible and customer-friendly banking solutions. The institution of this correction provides a much-needed safety net for economically vulnerable individuals across the region.
The refund process commenced and will persist over an 18-month interval, ensuring every affected consumer receives their due reimbursement efficiently. Customers are urged to monitor their accounts over this period to confirm received payments.
This financial rectification serves as a potent reminder of the importance of regulatory oversight in protecting consumer interests, particularly as the banking landscape evolves amid technological advancements and economic fluctuations.
Published:Friday, 4th Oct 2024 Source: Paige Estritori
Please Note: If this information affects you, seek advice from a licensed professional.
In July 2025, Australia witnessed a significant uptick in mortgage demand, marking a 6.4% increase compared to the same month in 2024. This surge is primarily driven by a notable rise in refinancing activities, which accounted for 36.2% of total mortgage enquiries during the period. - read more
In June 2025, Australia's non-financial business lending reached a record $1.14 trillion, reflecting a 9.2% increase compared to the same month in 2024. This growth rate nearly doubles that of housing credit, which expanded by 5.6% year-on-year, highlighting a renewed appetite for corporate borrowing. - read more
In the year leading up to July 2025, Australians conducted over $160 billion in mobile wallet payments, marking a substantial shift towards digital banking. The Australian Banking Association's (ABA) 2025 'Bank on It' report reveals that the number of mobile wallet transactions surpassed four billion, outnumbering ATM withdrawals by more than eleven times. - read more
Understanding interest rates is crucial when considering any loan. Interest rates determine how much you'll need to pay back over the life of a loan and can significantly affect the total cost. By gaining a solid grasp of how these rates work, you can make more informed decisions that could save you money in the long run. - read more
Financial hardship occurs when an individual is unable to meet their financial obligations due to a variety of circumstances. This could stem from a loss of income, unexpected expenses, or rising living costs that outweigh financial resources. - read more
A credit score is a numerical representation of your creditworthiness. It's derived from your credit history, which includes the total amount of debt you have, your payment history, and other financial behaviours. - read more
Need Help Finding a Loan?
Find out now if you qualify and compare
rates, offers and options from multiple lenders - without a credit check!
All finance quotes are provided free (via our secure server) and without obligation. We respect
your
privacy.
Knowledgebase
Collateral: An asset that a borrower offers as a way for a lender to secure the loan.
