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Afterpay Users Advised to Close Accounts for Mortgage Approval: A Closer Look

Examining the Intersection of BNPL Services and Traditional Lending Practices

Afterpay Users Advised to Close Accounts for Mortgage Approval: A Closer Look?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Afterpay, a leading Australian buy-now-pay-later (BNPL) provider, has raised concerns over certain banking practices affecting its users.
Reports indicate that some customers were advised to close their BNPL accounts to qualify for mortgages, only to be subsequently offered credit cards by the same financial institutions.

In a survey conducted by Afterpay involving 1,000 customers, over 10% reported being instructed to terminate their BNPL accounts as a prerequisite for mortgage approval. This practice highlights the growing tension between traditional lenders and emerging fintech services. While specific banks were not named, major institutions like Commonwealth Bank, NAB, and ANZ have denied such directives, though some, like ANZ, acknowledge that debt restructuring may be suggested based on an applicant's financial situation.

BNPL services have gained significant traction in Australia, especially post-pandemic, due to their convenience and minimal credit checks. However, the rapid growth of BNPL has prompted increased regulatory scrutiny. New legislation now mandates credit checks for BNPL users, aligning these services more closely with traditional credit products.

Afterpay argues that its users are as creditworthy as traditional credit card holders and criticizes banks for potentially exploiting misconceptions about BNPL users' financial stability. Michael Saadat, Afterpay's head of public policy, emphasized that account closures should not stem from misunderstandings about regulatory obligations.

For consumers, this development underscores the importance of understanding how different financial products can impact creditworthiness and loan eligibility. It's advisable for individuals to review their financial portfolios comprehensively and consult with financial advisors to navigate the complexities of borrowing in the evolving financial landscape.

In conclusion, the interplay between BNPL services and traditional banking practices is reshaping Australia's financial sector. As regulations evolve and consumer behaviors shift, both lenders and borrowers must stay informed to make decisions that align with their financial goals and obligations.

Published:Friday, 19th Dec 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

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A type of mortgage loan that is not insured or guaranteed by the government.